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Furious Once

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Faq

Frequently Asked Questions.

01. The order

How do I place an order?

Browse our online catalog, add items to your cart, and proceed to checkout. Enter your shipping and payment details to complete your order. You’ll receive a confirmation email with your order details.

What payment methods do you accept?

We accept a variety of payment methods to ensure a convenient shopping experience. You can use major credit and debit cards, including Visa and Pioneer and other secure online payments.

Can I track my order?

Yes, you can track your order using our website. Simply go to the order tracking page and enter your order ID and email address. You’ll receive real-time updates on the status and location of your shipment. For any issues, our customer service team is ready to help.

02. Shipment

How long does shipping take?

Shipping times vary based on your location and the shipping method selected. Typically, standard shipping takes 5-7 business days. You can track your order to know more about the current progress.

Do you offer international shipping?

Yes, FuriousOnce offers international shipping to many countries, including the Philippines, Malaysia, the US, the UK, and Greece, with more destinations to come. Shipping costs and delivery times will vary based on the destination. During checkout, you’ll be able to see the available shipping options and their respective costs.

What should I do if my package is delayed or lost?

If your package is delayed or you believe it might be lost, please contact our customer service team as soon as possible. We will investigate the issue with the courier and keep you informed throughout the process. If necessary, we can arrange for a replacement or refund.

03. PRIVACY

How does FuriousOnce protect my personal information?

FuriousOnce ensures the safety and security of your personal information by restricting access to it, using technology products to prevent unauthorized computer access, and securely destroying your personal information when it is no longer needed for record retention purposes.

Does FuriousOnce share my information with third parties?

FuriousOnce does not sell, share, or trade customer’s personal information collected online with third parties. However, in some cases, personal information may be disclosed to third parties directly related to the delivery of the products purchased from the FuriousOnce website.

How can I update my personal information on FuriousOnce?

You can update your personal information anytime by accessing your account on the FuriousOnce website. Simply log in and you can view and edit your personal details, address details, bank details, and newsletter subscriptions.

04. Returns/Refunds

What items are eligible for a refund or return?

Only unused items in their original condition and packaging are eligible for a refund or return. Perishable goods, intimate or sanitary items, hazardous materials, and flammable liquids or gases cannot be returned.

How long does it take to process a refund?

Once your return is received and inspected, you will be notified via email about the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a certain amount of days.

Can I exchange an item for a different one?

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us.

5. GENERAL QUESTIONS

Can I cancel or change my order after it has been placed?

Orders cannot be canceled or changed without prior written agreement from a director of the Company. Please contact us as soon as possible if you need to make changes.

What is your return policy for unwanted or incorrectly ordered items?

Unwanted or incorrectly ordered items may be subject to a restocking fee of 20% of the invoice value of the Goods. Please ensure the product is returned undamaged and in its original packaging.

Do you offer warranty on your products?

We offer a warranty on our products. Please refer to the warranty terms and conditions provided with your purchase for more information.

How do I contact customer service for assistance?

You can contact our customer service team at furious1motorparts@gmail.com for any assistance or inquiries you may have.

Are there any restrictions on the use of discount codes or promotions?

Discount codes and promotions are subject to terms and conditions. Please refer to the specific promotion for details on any restrictions that may apply.